![]() This resopnce is the first time that Webber and Grinnell admitted their mistake to me. (The consumer indicated he/she DID NOT accept the response from the business.) On 4/13/22, this same customer service specialist at ************* called and spoke with me to advise that ************* had made the decision to waive the entire $958 additional premium. On 4/6/22, the Director of Staff Development at the agency was contacted by a customer service specialist at ************* to discuss the situation as the client had called *************- she documented the file at *************. The client was not satisfied, used vulgar language when speaking to the account manager and hung up. The account manager made another call to to a ************* billing analyst to ask for other options for the client but was again advised the former 2 options were all they could offer. The account manager explained the billing options to him at which time he said he understood. On 4/1/22, the client called the agency regarding the bill for $889 that he received. A ************* customer care specialist contacted an account manager at the agency to advise that the policy change had processed and that $889.13 would be due 4/5/22 with remaining installments of $279.49 each May to July, however, did advise that if the client wished to even out the balance from April to July, the installments would be $431.90 each. This resulted in an additional premium of $958. On 3/4/22, upon review of the policy at the agency, the agency discovered the error and requested that ************* amend the policy retroactively back to 8/20/21, replacing old vehicle with new vehicle purchased on 8/20/21. The account manager at the agency neglected to inform the insurance company, *************, to amend the the policy, replacing vehicles, effective 8/20/21, therefore, client was never billed additional premium for the new vehicle. On 8/20/21, client purchased a new vehicle to replace the vehicle on his insurance policy. We actively support the arts, area business associations, local school activities and athletics, the Hampshire Regional YMCA, Greater Holyoke YMCA, the United Way, and other organizations that enhance the lives of everyone in New England.Contact Name and Title: ************/PL ManagerĬontact Email: ***************************** Working hard and taking care of business is important to us. ![]() Ross, Webber & Grinnell is headquartered in Holyoke, MA and is the home base for our employee benefits division. In 2018, we acquired Ross Insurance, expanding our reach and joining forces with another established, respected insurance leader in the region. Continuing growth and enhancing capabilites. In addition, we provide you with expertise in analyzing your exposures to loss and recommending appropriate solutions to minimize risks. We answer the phone quickly and courteously and respond promptly with accurate information. It’s our customer service that distinguishes us from our competitors. We insure a host of manufacturers, contractors, distributors, non-profits, property owners, and restaurants throughout the region. Our commercial writings reflect the diverse cross-section of businesses in New England. As an independent agency, we represent a variety of insurance companies enabling us to match the individual needs of each client to the appropriate company.
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